Refund policy

Return & Exchange Policy

Cancellations: For orders that have not yet been shipped, we support a  full refund. This policy ensures our customers have flexibility and peace of mind during the purchasing process.

 Custom Items: As our products are predominantly handcrafted and made to order, handcrafted cannot be refunded. It is imperative to double-check the spelling of names and selected finishes when placing. Once production has begun, we cannot accept cancellations or returns for these personalized pieces.

 Returns (if applicable)

We accept return on products. Quality problems can be returned within 14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@gemlysia.com

 Quality Issue Handling

Given the handmade nature of our products, slight variations are inherent and contribute to the uniqueness of each item. We strive for excellence in every piece we create, but we kindly ask for your understanding in the event of minor discrepancies. Should you encounter any issues with incomplete or missing items in your order, please contact us at service@gemlysia.com within 7 days of receiving your products. We are fully committed to resolving your concerns promptly and ensuring your satisfaction.

Please contact our Customer service at: service@gemlysia.com to get the returned address.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

 Contact Us

For any questions or concerns regarding our return policy, please feel free to contact us at service@gemlysia.com. We are here to assist you and ensure a smooth shipping experience.